MEXICO CITY — The United States ambassador to Mexico plans to resign from her post in May, according to a
memo circulated on Thursday to embassy staff, the latest in a string of senior diplomatic departures from the region
— and more broadly from the State Department.


The ambassador, Roberta S. Jacobson, 57, served just under two years in the post, after her arrival was delayed by a
prolonged confirmation process. Analysts say her departure will be deeply felt by both American and Mexican officials —
she was one of the most experienced Latin America experts in the State Department, having spent most of her 31 years there
focusing on the region.
“I have come to the difficult decision that it is the right time to move on to new challenges and adventures,” Mrs. Jacobson
wrote in her letter. “This decision is all the more difficult because of my profound belief in the importance of the U.S.-
Mexico relationship and knowledge that it is at a crucial moment.”
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The Trump administration has selected a nominee to fill Mrs. Jacobson’s vacancy, but has not yet released the name,
according to an American official with knowledge of the decision who was not authorized to comment publicly and who
discussed the matter on the condition of anonymity.
Mrs. Jacobson leaves at a tense moment in relations between Mexico and the United States, with President Trump vowing to
have Mexico pay to build a wall between the countries, pledging to tear up the North American Free Trade Agreement and
promising to deport millions of Mexicans who crossed the border illegally.
There was also a testy phone call between Mr. Trump and President Enrique Peña Nieto of Mexico that derailed tentative
plans for the two leaders to meet after Mr. Trump refused to drop his demand that Mexico pay for the border wall.
For Mrs. Jacobson, the ambassadorial post was the culmination of a career largely centered in Washington, where she was
most recently the assistant secretary for Western Hemisphere affairs. As a member of the State Department’s Civil Service
— as opposed to the foreign service, which typically fills the ranks of diplomats — it was highly unusual for Mrs. Jacobson
to have ascended to the top slot in Mexico.
But Mrs. Jacobson’s supporters say her extensive experience and connections in the country were crucial assets for
Washington at a time of strain between the two neighbors, which have closely intertwined economies.
Former President Barack Obama named Mrs. Jacobson to the post in 2015, but a bitter partisan dispute in Congress meant
nearly 11 months elapsed before she was confirmed. After she arrived in Mexico City, the honeymoon period did not last
long.
Mr. Trump’s election abruptly changed the generally warm relations that the United States had developed with Mexico over
the last 25 years — ones that Mrs. Jacobson had helped foster through much of her career. Mrs. Jacobson was left working
with her Mexican counterparts to assuage growing concern — and anger — at the new president’s tough talk.
At the same time, diplomacy on Mexico was being routed through the White House, via the president’s son-in-law, Jared
Kushner, which left Mrs. Jacobson with less authority.
Officials in Mexico, as well as former colleagues, lamented her departure, calling is the latest blow to strained Mexican-
American relations.
“No career official has more consummately understood U.S.-Mexico relations,” said Carlos Pascual, a former American
ambassador to Mexico and Ukraine. “She grounded American policy in the belief that, as neighbors, the U.S. and Mexico
will gain most from using the vast resources of both countries to confront shared problems together.”
Mrs. Jacobson will be leaving a State Department that has seen an exodus of foreign service officers.
Among those leaving are several high-ranking officials with deep experience in Latin America, including Thomas A. Shannon
Jr., the third-highest ranking official in the State Department. Mr. Shannon, the under secretary of state for political affairs
who previously served as an ambassador to Brazil, Guatemala and Venezuela, announced his retirement last month.
While Mr. Shannon said his decision had been made for personal reasons, the departure of another official, John Feeley, the
ambassador to Panama, was more politically tinged. In his resignation letter this year, Mr. Feeley said he was leaving a long
career in the government service because he felt he could no longer serve Mr. Trump.
In her letter to staff, Mrs. Jacobson focused mostly on the work she and her team had done during her tenure, and did not
take any shots at the president.
“You have respected everyone you came in contact with — Mexican, American, or from anywhere else, reflecting the better
angels of our nature,” she wrote. “You know how great our two countries are. And that we are stronger together.”
Mrs. Jacobson began her career at the State Department as a White House management fellow in 1986, during the Reagan
administration, after graduating from the Fletcher School of Law and Diplomacy at Tufts University. Three years later she
was transferred to the Western Hemisphere sector, where she remained for practically the rest of her career.
Her interest in the area stemmed from the embrace of democracy that spread through the region in the 1980s, just as she
was leaving college.
She served in numerous roles in Washington, including as deputy secretary for Western Hemisphere affairs for five years
before she moved to Mexico, where she was a key broker in the agreement to re-establish relations between Cuba and the
United States during the Obama administration.
U.S. Ambassador to Mexico to Quit Amid Tense Relations Under Trump